NAS Recovery Guide
Applicable Products
Most NAS devices (see below for details)
Symptom
If your NAS device fails to start up, you can try to manually recover the device. Failure to start up may be the result of a failed firmware update, which can occur when a disruption of the power supply or network connection prevents a firmware update from completing successfully. Manually recovering the device will restore the firmware and allow the device to start up correctly.
This FAQ explains how to manually recover your NAS. Some NAS models cannot be recovered manually and will need to be physically serviced by a qualified hardware technician. Consult the following sections of this guide relevant to your NAS model.
NAS Recovery Guide
Different NAS models have different recovery procedures. See the section below for the appropriate NAS Recovery Guide for your particular NAS.
TS-453Bmini, TS-269 Pro, TS-269L, TS-x79, TS-x70, TS-x80, TS-ECx80U, SS-ECx79U Series NAS
See the NAS Recovery Guide for TS-453Bmini, TS-269 Pro, TS-269L, TS-x79, TS-x70, TS-x80, TS-ECx80U, SS-ECx79U Series NAS for the following NAS models:
- TS-453Bmini
- TS-269 Pro, TS-269L
- TS-879 Pro, TS-879U-RP, TS-1079 Pro, TS-1279U-RP, TS-EC879U-RP, TS-EC1279U-RP, TS-1679U-RP, TS-EC1679U-RP, SS-ECx79U Series
- TS-470, TS-470U-RP/SP, TS-670 Pro, TS-870 Pro, TS-870U-RP, TS-1270U-RP
- TS-x80 Pro Series, TS-EXx80U
x86-based NAS
See the NAS Recovery Guide for x86-based NAS for the following NAS models:
- TS-251B, TS-251D, TS-451D, TS-451D2, TS-551
- TS-253B, TS-453B, TS-653B, TS-253Be, TS-453Be, TS-453BT3, TS-453BU, TS-853BU, TS-1253BU
- TS-453U, TS-853U, TS-1253U, TS-251A, TS-451A, TBS-453A, TBS-453DX, HS-453DX, TS-253D, TS-453D, TS-453DU, TS-653D, TS-253A, TS-453A, TS-653A, TS-853A, TS-453E, TS-253E
- TS-262, TS-462, TS-264, TS-364, TS-464, TS-664, HS-264, TS-262C, TS-462C, TS-464C, TS-464C2, TS-564
- TS-466C
- TVS-463, TVS-663, TVS-863
- TS-464U, TS-1264U-RP
- TBS-464
- TVS-471, TVS-671, TVS-871, TVS-871T, TVS-471U, TVS-871U, TVS-1271U
- TVS-672N, TVS-872N, TVS-672X, TVS-872X, TVS-472XT, TVS-672XT, TVS-872XT, TVS-872XU, TVS-972XU, TVS-1272XU, TVS-1672XU
- TVS-473, TVS-673, TVS-873, TVS-675, TS-873U, TS-1273U, TS-1673U
- TVS-h474, TVS-h674, TVS-h874
- TBS-h574TX
- TS-677, TS-877, TS-1277, TS-877XU, TS-977XU, TS-1277XU, TS-1677XU, TS-2477XU, TS-h1277XU, TS-h1677XU, TS-h2477XU
- TS-1685
- TVS-ECx80 / TVS-ECx80+ series, TVS-ECx80U Series
- TVS-682, TVS-882, TVS-1282, TVS-682T, TVS-882T, TVS-1282T, TVS-882ST2, TVS-882ST3, TVS-882BR, TVS-882BRT3, TVS-951X, TVS-1282T3, TVS-1582TU, TS-883XU, TS-983XU, TS-1283XU, TS-1683XU, TS-2483XU, TS-h1283XU
- TDS-16489U
- TDS-16489U R2
- TES-1885U, TES-3085U
- TVS-h1288X, TVS-h1688X, TS-h3088XU, TS-h1886XU-RP_R2
- TS-h987XU, TS-h1887XU, TS-h2287XU
- TS-h3087XU
AL(Annapurna Labs) NAS
See the NAS Recovery Guide for AL(Annapurna Labs) NAS for the follow NAS models:
- TS-131P, TS-231P, TS-431P, TS-531P, TS-231P2, TS-431P2, TS-231P3, TS-431P3
- TS-231K, TS-431K
- TS-231+, TS-431+
- TS-431X, TS-531X, TS-831X, TS-431X2, TS-431X3, TS-431KX, TS-431KX
- TS-332X, TS-832X, TS-932X
- TS-431XU, TS-431XeU, TS-831XU, TS-1231XU
- TS-1635, TS-832XU, TS-1232XU
TS-328, TS-x28A series, TS-x30 series, TS-x33 series and TS-AI642 NAS
See the NAS Recovery Guide for TS-328, TS-x28A series, TS-x30 series,TS-x33 series and TS-AI642 for the following NAS models:
- TS-128A, TS-228A, TS-328
- TS-130, TS-230
- TS-133, TS-233, TS-433
- TS-AI642
Marvell NAS
See the NAS Recovery Guide for Marvell NAS for the following NAS models:
- TS-435XeU
TS-855eU
See the NAS Recovery Guide for TS855eU
- TS-855eU
Legacy ARM-based NAS
See the NAS Recovery Guide for Legacy ARM-based NAS for the following NAS models:
- TS-110, TS-210, TS-410, TS-410U
- TS-112, TS-212, TS-412, TS-412U
- TS-119, TS-119P+, TS-219, TS-219P, TS-219P+, TS-419P, TS-419P+, TS-419U, TS-419U+
- TS-120, TS-220, TS-420, TS-420U
- TS-121, TS-221, TS-421, TS-421U
Legacy x86-based NAS
See the NAS Recovery Guide for legacy x86-based NAS for the following NAS models:
- TS-509 Pro, TS-809 Pro, TS-809U
- TS-239 Pro, TS-239 Pro II, TS-239 Pro II+, TS-439 Pro, TS-439 Pro II, TS-439 Pro II+, TS-639 Pro, SS-439, SS-839
- TS-259 Pro, TS-259 Pro+, TS-459 Pro, TS-459 Pro+, TS-459 Pro II, TS-459U, TS-459U+, TS-559 Pro, TS-559 Pro+, TS-559 Pro II, TS-659 Pro, TS-659 Pro+, TS-659 Pro II, TS-859 Pro, TS-859 Pro+, TS-859U, TS-859U+
- HS-251, HS-251+, TS-x51 Series, TS-x51+ Series, TS-x51U Series
- TS-x53 Series
- TS-453mini
- TS-439U
- TS-469 Pro, TS-469L, TS-469U-RP
- TS-569 Pro, TS-569L, TS-669 Pro, TS-669L, TS-869 Pro, TS-869L, TS-869U-RP, TS-1269U-RP
- TS-451S
- TS-x53U Series, TS-x53S Series
NAS Models that Cannot be Manually Recovered
The following NAS models cannot be recovered manually using any of the guides in this FAQ or other manual methods, and will have to be physically serviced by a qualified hardware technician for physical repair:
- TS-473, TS-673, TS-873
- TS-473A, TS-673A, TS-873A
- TS-873AU, TS-873AU-RP, TS-1273AU, TS-1273AU-RP, TS-1673AU, TS-1673AU-RP
- TS-873AeU, TS-873AeU-RP
- TS-h973AX
- TS-563
- TS-463U, TS-463U-RP, TS-863U, TS-863U-RP, TS-1263U, TS-1263U-RP
- TS-463XU, TS-463XU-RP, TS-863XU, TS-863XU-RP, TS-1263XU, TS-1263XU-RP
- TS-963X
- TS-432PXU, TS-832PXU-RP, TS-1232PXU-RP
- TS-855X
- TS-h886
- TS-1635AX
Further Reading
What to do if Firmware update is stuck?
Why won't my NAS boot after a firmware update?
What can I do if I can not access my NAS after firmware update?
What do I do if there was a power failure or network disconnection during a firmware update?
